Report a Concern or Incident

Report a Concern or Incident

At Glenholme, we are committed to creating a safe, respectful and accountable environment for the people we support, our employees and all visitors to our services. When something goes wrong, we expect it to be reported quickly so it can be addressed transparently and in line with our safeguarding and whistleblowing procedures.

We take every concern seriously. All reports are reviewed by appropriate senior leaders, formally recorded and followed up with the necessary actions.

Your Responsibility to Report

Everyone connected with Glenholme — employees, residents, families, professionals and visitors — has a responsibility to speak up if they witness or suspect behaviour that does not align with our values or that may place someone at risk.

Concerns may relate to (but are not limited to):

• Criminal activity
• Financial misconduct or irregularities
• Abuse of any kind towards people we support, colleagues or visitors
• Breaches of Glenholme policies, codes of conduct or regulatory requirements
• Harassment (in-person or online)
• Unsafe working practices or any risk to health and safety
• Discrimination based on age, gender, race, sexual orientation, disability, religious belief, ethnic background or any other protected characteristic
• Attempts to conceal any of the above

If you see or suspect poor practice, misconduct or behaviour that could cause harm, you must report it without delay.