Congratulations to our Specialist service The Marlowes in Hemel Hempstead on the outcome of their recent CQC inspection. The service was rated ‘Good’ across all Key Lines of Enquiry, which is a fantastic achievement.
The feedback received from the inspection stated that “Staff showed kindness and compassion when supporting people. People were supported to have maximum choice and control of their lives. The manager and the provider promoted care and support for people which focused on people’s strengths and promoted their independence. People trusted and approached staff with confidence and joy”.
A special thanks to Registered Manager Tara Johnson who joined the Glenholme family in early April this year, Regional Operations Manager Jennifer Hames, and the whole team at The Marlowes for their exceptional work.
Tara shared some words following the rating “We are thrilled with this result and thankful to everyone who has contributed to this positive outcome. We love to celebrate success and hard work – so you will often find us cheering for someone at handover who has gone above and beyond their role expectations!”
Jennifer Hames added “I have seen first-hand the hard work and effort that our Marlowes team have put into making significant improvements at this service over the last few months. This CQC inspection outcome is wonderful to see, and I congratulate everyone involved.”