Last Updated: 5 June 2020

We have a commitment to the care and safety of the individuals we serve and we want to give thanks for the incredible work of our staff teams in all our services.

At this challenging time, we believe that it is of the utmost importance that we continue to provide care and support for those who need it. This means accepting new admissions into our services.  We have established protocols to ensure that when an individual is planning to join a service they are tested for COVID-19 wherever possible.  Where this is not possible, they are isolated upon admission. In line with government guidance, any hospital admission or readmission has to be tested before being accepted into our care.

We closed our doors to visitors some months ago, now, as the lockdown eases, we are starting to explore the possibility of allowing some visits in the gardens of our homes. Managers are working to establish how these can be carried out safely and in line with government guidance.  When these become a possibility, they will require people to follow detailed rules around social distancing and we ask for your help in doing this and for your forbearance should we feel the need to again stop visitors at any point for the safety of our residents.

We have developed and implemented detailed training programs for all services for dealing with suspected and confirmed Covid19 cases. We are following government guidance on the use of Personal Protective Equipment (PPE) and are grateful that early on in the situation we established a team to help ensure adequate supply to all our services.

The current situation has prevented many of the activities our residents enjoy however, the creativity of our teams in developing alternatives has been awe-inspiring.

Many thanks for your help and support,

Kent Phippen
Glenholme Healthcare Group CEO