Last Updated: 15 April 2021


As always, during these unprecedented times, we commit to the care and safety of the individuals we serve and we want to give thanks for the incredible work of our staff teams in all our services.

We are actively managing our response to COVID-19 (Coronavirus) to rapidly adapt to recommended care guidance as well as government legislation. This affects all aspects of what we do, how we provide care and who we work with.


New Admissions


At this challenging time, we believe that it is of the utmost importance that we continue to provide care and support for those who need it. This means accepting new admissions into our services. We have established protocols to ensure that when an individual is planning to join a service they are tested for COVID-19 wherever possible. Where this is not possible, they are isolated upon admission. In line with government guidance, any hospital admission or readmission has to be tested before being accepted into our care.


Home Visits


We understand the need for strict rules regarding visits and are prioritising the health and safety of our residents and staff while striving not to impact the independence and liberty of our residents.

In early March 2020, we closed our doors to visitors, opening them again under strict guidance when the lockdown eased. Now, as the situation is changing once again we ask that you as this may change rapidly depending on local infection rates. We are now allowing visits under the government guidelines which permits indoor visiting by up to 2 ‘named visitors’ for each resident. These visitors will need to take a rapid lateral flow test and test negative before every visit. They should minimise physical contact with residents. They must observe social distancing and PPE use, and follow all necessary infection control measures.

Please call your local home for details of their current visiting policy

For more information, please visit:


Training and PPE


We have developed and implemented detailed training programs for all services for that may have to deal with suspected and confirmed COVID-19 cases. Testing procedures for staff and residents are in place and we are following government guidance on the use of Personal Protective Equipment (PPE). We are grateful that early on in the situation we established a team to help ensure adequate supply to all our services.


The current situation has prevented many of the activities our residents usually enjoy however, the creativity of our teams in developing alternatives has been awe-inspiring. We invite you to follow us Facebook & Twitter for updates.

If you have any further questions about this topic, please contact your local home manager or you can email your general enquiries using our online form.

Many thanks for your help and support.