Glenholme is fully committed to providing Person-Centred Care to ensure that individuals are at the centre of all decisions around their lives. The support provided is tailored to focus not only on their needs, life circumstances and health choices; but also on what is important to them, including their wishes and aspiration.
First and foremost the person is treated with the utmost dignity, compassion and respect. They are supported to develop the knowledge, skills and confidence they need to more effectively manage and make informed decisions about their life and how to achieve their goals. We do this by using a process that involves active listening and specific communication support. It also recognises the role that family and advocates may play around the individual’s wishes.
Although this might seem an obvious approach, all too often care is based on doing things ‘for’ or ‘to’ people. At Glenholme we do things ‘with’ those we support in a holistic person-centred way.