Hightrees is an adult specialist service providing an intensive supported living model for people with learning disabilities, including those with autism, physical disabilities and complex needs.


Hightrees is an adult specialist service providing an intensive supported living model for people with learning disabilities, including those with autism, physical disabilities and complex needs. This service aims to deliver individually designed care and support to enable people to lead independent, meaningful lives as active members of the community. We work in partnership with the people we support, their family and friends and will encourage their active involvement, ensuring their views and comments are listened to and acted upon.

Our tenants will have often come from the family home or another placement alike but they can embrace a greater level of independence in the safety of an environment where there is 24-hour support available. In addition, some of the individuals we support may have additional behaviours that they need support with. Hightrees also embraces and welcomes any referrals from Transformation in Care Programmes.

We have a highly-skilled multi-disciplinary team of professionals skilled in working with adults who may have very complex and/or display behaviours that challenge. Our staff team are well trained and experienced in working alongside individuals with complex needs using a person-centred approach and positive behaviour support to achieve positive outcomes, which includes promoting wellbeing, community inclusion and independence. The team is also experienced with working closely within a multi-agency approach.

Hightrees is a spacious detached property, situated in a residential part of Enfield. The property consists of 8 rooms specifically designed for enhanced supported living, with ensuite wetrooms and wheelchair accessible accommodation on the ground floor. Residents has access to communal facilities including a sensory room, an activity room and a quiet room. In addition, there is a spacious communal lounge, a general kitchen and a mature garden.

The home is situated on Clay Hill an area of Enfield, London. It is located to the north of Enfield Town Centre in a mainly residential area which almost borders Crews Hill to the north and forms part of London’s Green Belt. It is a ten-minute walk to the local shops, banks/post office, cafes and express supermarkets and a short bus ride into Enfield Town Shopping Centre. The W10 bus will take you to Crews Hill or into Enfield Town centre where there is a choice of train stations and bus routes to go further afield.

Glenholme Hightrees,
24 Clay Hill

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Care enquiries: 0208 363 3850
*Phone lines are open 9am – 5pm

  Contact us by email

Glenholme is passionate about delivering safe, individualised care and support to promote independence, choice and inclusion. We work hard to provide the support we would want for our own family members. The team at Hightrees is able to support individuals with diverse needs and we support and care for both local authority and self-funded residents.

    Learning disabilities

    Complex needs

    Physical difficulties

    Autism spectrum conditions

    Social, emotional or communication difficulties


Wi-fi available

En-suite rooms

Step-free access

Communal lounge


Communal lounge

Training kitchen

Mature garden

24-hour support


Step-free access on ground floor

Disability-friendly bathrooms

Disability confidence training


One-bed studio rooms

Personal kitchen facilities

Ensuite wet rooms


Hightrees supported living facility hosts a team of care professionals as well as our excellent cleaning and maintenance staff. They are led by our home manager and supported by the wider Glenholme Healthcare Group.

Hannah Dougan

Hannah Dougan

Registered Service Manager

Hannah has worked in the Health and Social care sector for 30 years supporting Adults with varied care and support needs encompassing Autism, Down Syndrome, challenging behaviour and complex needs. Hannah aims to help people in her care develop and maintain a fulfilling lifestyle.

I am very passionate about providing support to enable vulnerable people to experience a life of opportunities as well as giving them a sense of self-worth. I enjoy my job and looks forward to each day with optimism as well as a sense of adventure with the team. I use my free time either cooking, cleaning or ironing. I find these activities very therapeutic and it helps me get through my day. I also love dancing and socialising and listening to music. (Jazz, R’n’B & Highlife)

Hannah and her staff team have undergone extensive checks prior to employment to ensure they have the skills and qualities we require when working with vulnerable people. They are trained in health & safety, basic first aid, abuse awareness (safeguarding), administering medicine, infection control and the care certificate as well as other bespoke training as required.

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Before making the final decision to move into our Glenholme facility, potential residents will be encouraged to spend time there to ensure it is the best place for them. A comprehensive pre-admission assessment will be completed which will concentrate on the persons’ needs and wishes.

Individualised Support

Glenholme is fully committed to providing Person-Centred Care to ensure that individuals are at the centre of all decisions around their lives.

Positive Behavioural Support

The Positive Behavioural Support model underpins our commitment to delivering truly individualised support for people whose behaviour may challenge.

Complete Support for Daily Life

At Glenholme, we are able to provide a continuum of support for an individual’s ever-evolving needs and aspirations through all stages of life.



Next steps?

To learn more about Hightrees, book a visit or make a referral please complete this contact form or call us at 0208 363 3850 and discuss your care needs.

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